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DCI.org and Drum Corps International FAQ

Welcome to DCI.org and Drum Corps International.

FAQ OVERVIEW

What is DCI.org?

http://www.dci.org is the official website of Drum Corps International. DCI.org is available to everyone who can access the Internet and contains articles, press releases, a store, media, statistical information and other important content.

What is DCI Live!?

DCI Live! is a premium content, live broadcast, subscription-based web product that is found exclusively on http://www.dci.org. DCI Live! is brought to you by Drum Corps International and is focused on streaming video and other exclusive content.

What is DCI On-Demand?

DCI On-Demand is a premium content, subscription-based, streaming video product that is found exclusively on http://www.dci.org. DCI On-Demand is brought to you by Drum Corps International and is focused on streaming video and other exclusive content.

REGISTERING

How do I sign up and enroll?

To process your subscription, click here. You will need to create a username and password. You will also be required to provide your name, address, phone number, email address and credit card information.

During registration I received the error, “Invalid Email.” What does that mean?

This means you have previously created an account with our service in the past using the same email address. Even if you have not used the multimedia service before, you may have created the account for another service our site also offers. Log in with the information you used then to access your profile. Upon logging in, go to the Purchasing Packages area of your account to purchase new service with your existing account.

SYSTEM REQUIREMENTS

DCI Live! and DCI On-Demand programming can only be utilized through a high-speed Internet connection, such as cable, DSL, satellite, or fiber. If your connection to the Internet is by dial-up modem or is slower than a DSL connection, you will not be able to watch Drum Corps International media. A DSL, cable, or fiber modem or other high speed connection is required for viewing.

In addition to having a high-speed Internet connection, your device should meet or exceed the following recommended system requirements:

Supported Devices

  • Laptop and desktop computers.
  • Android and iOS devices.

Minimum Internet Connection Requirements

  • Internet connection bandwidth: 1 Mbps (DSL/Cable/Fiber) minimum sustained download speed, 5 Mbps or higher recommended.

Minimum Windows Requirements

Minimum Mac Requirements

Audio Capability

In order to hear the audio components of our videos, your device must be equipped with a sound card and speakers.

Firewalls

Some types of firewalls may prevent viewing live events on Drum Corps International. Please consult the firewall or wireless router manufacturer or documentation for specific instructions on how to configure your firewall to allow multicast information through.

SITE SUPPORT

Can I watch the broadcast after the conclusion of the event?

Broadcasts on DCI Live! are only available live during an event. They are not available to be viewed on-demand.

Is there a limit to how many times I can watch an on-demand video?

On-demand videos on DCI On-Demand are available to stream at any time for the duration of your subscription period.

Why do I have to login every time I try to watch a video?

Some videos are premium subscriber content and an active subscription is required to log in and view them. Once you are logged in, you will not have to log in again to watch premium content until the next time you access the site.

The video does not look very good:

We recommend selecting a lower rendition using the quality selector at the bottom of the player. To watch in HD, you may need to request a speed upgrade from your internet service provider.

Why can I access the content at home but not while at work, a hotel, school, etc.?

Your work, school, or the hotel could have network settings which either restrict the access to some content types or to content that requires large amounts of bandwidth to access. You would need to discuss these restrictions with the network administrator in order for them to provide access. Also, if you are using a computer that does not allow you to have Administrator rights, there could be restrictions on the type of content you are allowed to access, such as live multicast video. You would need to talk to the computer administrator to allow your profile access to such content.

I have high-speed wireless internet, but still seem to be having buffering problems?

While wireless internet can provide convenience for many lower bandwidth internet applications, it is not optimal for the higher speeds required for live video streaming. Over a wireless router you can experience large amount of bandwidth fluctuation from other computers on your network and also from external devices which can interfere with the wireless signal. If you are experiencing poor video quality or frequent buffering, we recommend connecting directly to the router or modem to provide higher quality and more consistent signal. Click the links below to test your bandwidth.

I cannot view the content:

  • There may be an error with your browser. Try closing the browser, reopening it, and accessing it again.
  • Your Internet Service Provider may be experiencing problems with their service. If you cannot view other pages, and if the problem persists, you should contact your Internet Service Provider.
  • If you experience any further problems, please contact Customer Service here.

ACCOUNT SUPPORT

I cannot sign in:

Please verify your username and password. If these items are correct, check your billing information to verify it is updated and accurate. It is possible that if payment has not been made on the account, service will be interrupted. If you have further problems signing in, please contact Customer Service here.

How can I change my password, login ID or email?

Log in to the site using your current account ID and password. Click on "My Account" menu near the top of the page. This will bring up your account information. Click the "Edit" button on the left to edit this information.

I forgot my password:

Click My Account, then use the “Forgot Password?” feature to set a new password. If you still experience login issues after trying this step, you can also contact Customer Support by clicking here.

I can't login in anymore:

Your account may have been deactivated due to too many failed login attempts or a credit card problem. Click here and open a ticket stating that you cannot log in and we will track down the reason.

When I select an event from the media player it prompts me to login again but never accepts the login. Is my account still active?

Please try to clear your Temporary Internet Files and Cookies. If you continue to have issues after clear your browsing history check for any security software such as Avast, VIPRE, Kaspersky, McAfee, Norton, or Zone Alarm. Please also check for any toolbars such as Google or Yahoo.
Also, there may be a problem with the way your computer handles cookies. If you are using Internet Explorer, please click Tools and then Internet Options. When the Internet Options window opens, select the tab that says privacy and click Advanced. Then click the box next to where it says Automatic Cookie Handling so that a checkmark appears in it. Make sure that First and Third Party Cookies are radioed to Accept.
Some security software and toolbars can block Cookies that our site requires. Please try to disable the software. If you do not want to disable the software for security purposes then please check the configuration. For assistance with configuration please consult the software manufacturer.

My login does not work. I have verified the password via the “Forgot Password?” feature but still cannot login. Is the web site down?

Your account may be inactive due to failed login attempts. Please contact our fan support. You can click on Contact Us at the bottom of the page to submit a support ticket.

I am having trouble subscribing:

When registering, make sure you follow the instructions for entering your personal information. This includes valid name, address, email address, telephone and credit card information. Billing information is required to be identical to what the credit card issuer has on file for billing purposes. If you have further problems with registration, please contact Customer Service.

How do I cancel my current subscription?

To cancel your online subscription, please login with your email address and password. After logging in, you should see your account profile page. When you are on this page, click on Manage Packages. From here you cancel any active subscriptions.

How do I renew my current subscription?

Monthly subscriptions automatically renew on the date of purchase for each subsequent month until cancelled. Annual subscriptions renew automatically one year after initial purchase until cancelled

My credit card has expired and I need to enter a new card or expiration date. Where do I update billing information?

To update Billing information, please login with your email address and password. After logging in, you should see the Account Profile. When you are on this page, click on Manage Cards. This will allow you to add, remove, or update your credit cards associated with the account.

I purchased a Pay-Per-View event but I cannot login. Was my account not setup correctly?

Pay-Per View events allow you to have access for that event only. Therefore, your login information will not work until an hour before the event's start time. If you continue to have issues logging in during the hour prior to the event's start time, please contact customer support.

LIVE BROADCAST DIFFICULTIES

I have an Apple computer. Are your services compatible with OS X?

Our service has been tested with the latest versions of Safari and Firefox for OS X. The Adobe Flash plugin is required and can be downloaded here: https://get.adobe.com/flashplayer/.

I have a router/firewall. Will that cause problems with broadcasts?

If you have a router/firewall then this would also need to be configured to allow multicasting. Another option would be to disable the firewall for the event and then enabled once the event is over. For assistance with configuration please consult the manufacturer of your router/firewall.

I cannot view any broadcast. The media player never loads the control options such as play/pause, stop, and volume control.

Do you have any kind of security software installed on your computer such as Avast, VIPRE, Kaspersky, McAfee, Norton, or Zone Alarm? If so please try to disable the software. If you are not sure if you have any of that software then you can check by clicking on Start and going to the control panel. Look for add/remove programs. This will give you a list of software installed on your computer. Some security software can block Flash controls that our site requires. Please try to disable the software. If you do not want to disable the software for security purposes, please check the configuration. For assistance with configuration please consult the software manufacturer.

GENERAL QUESTIONS

Can I share my username and password with someone else?

Drum Corps International is a single-user membership product. Sharing your username is not permitted. Sharing your username with another person allows that person access to your credit card information as well. You cannot log in on multiple computers at the same time. Each subsequent login while an ID is already logged in will end the session logged into previously.

Is my privacy protected on Drum Corps International?

Your privacy is important to us. We provide a detailed notice explaining our online information practices. For more information, visit our privacy guidelines included in the terms and conditions.

Can I link my site to DCI.org?

Yes, you are allowed to link to http://www.dci.org. Unless you have our written permission, you must link to the main page rather than a specific page inside the site. If your site is frame-based, we require that dci.org opens in a new frame rather than in a frame on your site.

Can DCI.org link to my site?

For information on partnership opportunities with Drum Corps International, please email us at [email protected].

Is there recruiting information on DCI.org?

Each of the organizations participating in the Drum Corps International collective have their own recruiting requirements. Please submit a request for information by using the Contact DCI link at the bottom of the page and selecting General Support.

I sent a support request and did not get a response?

While we respond to every support request that comes in through this site, there are several reasons as to why you may not have gotten a response. You may have typed the incorrect address in the reply-to category, or the email may have been sent to the incorrect address. We will not respond to any emails that include foul or abusive language. Our response may also be caught in the spam or junk filter of your email client. If you have any questions, comments or concerns about our web site, please contact us here.

I'd like to see something on DCI.org that is not on the site, where do I send my input?

We value your input and would like to hear from you! We have created a place for you here to tell us what you like and do not like about DCI.org. Please click the Contact DCI link at the bottom of the page and select Feedback to give us your input. Additionally, we plan to continuously conduct surveys and polls on the site that will be very helpful to us as we continue to make the site a better experience for our fans.