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Downloads
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After you purchase a download you will see a list of all your purchased downloads. You may also view your downloads in the "View Past Orders" section of your account. Currently we only offer downloading files individually.
Windows Users:
Downloading Individual Files:- You may download files individually by clicking on the year and corps name or the download icon to the right of the corps name.
- An alert box should appear prompting you to save the file.
- Select a folder to save the file into and click the SAVE button. Please make sure you have enough free hard drive space to save the entire group of files.
- Repeat for each file.
MAC Users:
Downloading Indivdual Files (Safari only):- Hold down the CTRL key on your keyboard and click on a file title.
- Highlight and Click "Download Linked File"
- The file will download automatically to your selected default location. Please make sure you have enough free drive space for the entire group of files.
- Repeat this process for each file.
- Click File, then Save As.
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You can download a product to a computer other than the one you originally purchased the product on as long as it is within 48 hours from the time the first download was initiated. When you login navigate to the "View Orders" in the sub-navigation bar of your account. From there you can download the files again.
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No. At this time we can only offer individual downloads.
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You must download each song within 48 hours of purchase. After 48 hours, the download will no longer be available.
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On a broadband (T1, DSL, ISDN, cable modem) connections, it takes 2 to 3 minutes to download an audio performance. On a 56 Kbps modem it takes 45 to 60 minutes to download a performance. Actual download time vary, depending on the length of the performance, your system configuration, site traffic and network traffic.
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From the time of your initial attempt to download your product you have 48 hours to complete the download. On the download display, there will be a time left you have to complete your download, and will indicate products that have expired because of elapsed time.
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Once you get back online, log into to your account and click the "View Orders" link in your account. Here you will be able to redownload your performance.
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Try using your Windows Explorer to display the files and folders on your computer. The icon for this program looks like a magnifying glass over a file folder. The default location for your downloads is usually Desktop > My Documents > My Music. You can also use the Search button in the Windows Explorer navigation bar. In the Search field, type *.wma since all music files you download from the DCI Fan Network end in the extension wma.
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You can backup your downloads onto CD, USB Disk Drive Key, an external hard drive, or another computer. The preferred method of backing up your download to a burn a CD by using Windows Media Player or any other CD burning application.
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No, it's easiest if you retain the default settings for Windows Media Player. This will ensure that all your music is downloaded to the same folder and will be added to the Media Library that Windows Media Player creates for you so you can easily find it when you want to listen, burn or transfer music.
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Unlike the PC version, iTunes on Mac does not currently support direct imports of WMA files. Instead, you can use an inexpensive shareware product such as EasyWMA to automatically convert the 192-bit WMA files you download from the DCI Fan Network to MP3 or other formats. |
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You should download your music to the one computer where you keep your digital music library. Your download can be played, burned or transferred to a portable player from that computer. |
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Some firewalls might misinterpret the DCI.org Web site and prevent you from viewing the downloading dialogue boxes. In some cases, a firewall may not allow you to download the complete file.
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We recommend you suppress your popup blocker before downloading files. Popup blockers may interrupt the download process, which will prevent the file to download completely.
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No. In fact, using a download accelerator such as MSN, EarthLink or Propel Accelerators may actually interfere with your download. Please turn off your download accelerator before downloading your purchased products.
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No. Dial-up accelerators such as MSN Dial-up Accelerator, EarthLink Accelerator, AOL TopSpeed, NetZero HiSpeed or Propel Accelerators only improve the loading speed of Web pages, and not the downloading of media files. Dial-up accelerators may actually interfere with DCI.org downloads, and we recommend disabling your dial-up accelerator before downloading your purchased products.
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Streaming
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First thing is try to refresh the page and wait 10 to 15 seconds to see if the stream comes back. If not, close the stream window and re-open the window with the link provided on the parent page. If this still doesn't work, try clearing out your cache in your browser preferences. |
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Audio streams will work behind most firewalls, but some corporations/ISP's block streaming with the use of their network firewalls.
If you are having difficulties, streaming or downloading, we suggest you try both at the office and at home to see what your limitations are. |
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DCI.org utilitizes Windows Media server which uses port 1755 to accept connections and deliver streaming data packets to your Windows Media Player. |
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If you are experiencing problems with playback performance such as performances skipping or re-buffering in the middle of a stream, check the following.
- Upgrade your player to the latest version of Windows Media Player (WMP for Macintosh). The latest version of Windows Media Player drastically reduces the buffering time between tracks and re-buffering during playback.
- Make sure you are on a high-speed internet connection. i.e. T1, DSL, Cable Modem.
- Check the amount of RAM in your computer. Windows 2000/XP require at least 64 megabytes, but you may want to consider upgrading to 128 megabytes or more for better performance.
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